Refund policy

Returns & Exchanges Policy

At Bouguessa, we are committed to ensuring your complete satisfaction. If for any reason your purchase does not meet your expectations, eligible items may be exchanged or returned for a store credit in accordance with the policy below.

Please note that we do not offer refunds, except where required by applicable law or in the case of confirmed damaged, defective, or incorrect items.

As we subsidise the cost of tracked courier services, customers are responsible for return shipping charges, which will be deducted from the value of the issued store credit. Alternatively, customers may arrange and pay for their own return shipment through DHL, FedEx, or UPS.

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Return Shipping Fees

Return shipping costs are the responsibility of the customer and will be deducted from the issued store credit, unless the return is due to a damaged, defective, or incorrect item.

  • United Arab Emirates: USD 7 (Complimentary for returns made in-store)
  • GCC: USD 28
  • European Union: USD 36
  • United Kingdom: USD 36
  • United States: USD 45
  • Rest of the World: USD 45

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Eligibility for Returns & Exchanges

Returns or exchanges must be requested within 30 days of delivery and shipped within 3 days of receiving return authorisation.

Returned items must be:

  • Unworn and unused
  • Undamaged
  • In their original packaging
  • With all original tags attached

Items that have been altered or customised to client specifications are not eligible for return or exchange unless confirmed to be defective.

Sale items, including items purchased during the Archive Sale, are considered final sale and are not eligible for return, exchange, refund, or store credit.

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Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 30 days of delivery.

Following inspection and confirmation, we will arrange a replacement whenever possible. Where a replacement is unavailable, a refund or store credit will be issued, and all return shipping costs will be covered by Bouguessa.

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Return & Exchange Process

Step 1 – Request a Return or Exchange

Contact us at customercare@bouguessa.com or via WhatsApp on +971 52 679 9878 with your order number. If your request is approved, we will provide a return authorisation and shipping instructions.

Step 2 – Prepare Your Parcel

Return the item securely in its original packaging, together with the packing slip and order confirmation.

Step 3 – Ship Your Return

Unless the item is damaged, defective or incorrect, return shipping costs remain the customer's responsibility.

Step 4 – Inspection

Once received, your item will be inspected to confirm it meets the eligibility requirements. If approved, your exchange or store credit will be processed. If the item does not meet the return conditions, it will be returned to you.

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Store Credit

Approved returns will be issued as store credit only.

Store credit:

  • equals the value of the returned item(s), less applicable return shipping charges;
  • is issued as a unique digital code;
  • may be redeemed online on future purchases;
  • remains valid for 12 months from the date of issue.

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Should you require any further assistance, our Customer Care team will be delighted to assist you. Please contact us at customercare@bouguessa.com or via WhatsApp at +971 52 679 9878.